Hand Bags Made in Italy

Here you will find the Frequently Asked Questions, if you don’t find answer you can contact us.

What does HANDMADE and MADE IN ITALY mean?

Nalubags.it is a 100% made in Italy product and 100% handmade.
The handmade is nothing other than a “by hand “ production, there are no other better methods to realize these products, in fact only the Italian handcraft, recognized throughout the world can give life to an artisan product so well-refined in every detail.
At the base of the production of every Nalù bag, there is a whole series of artisan manufacturing. From the cutting to the dyeing to the sewing : a meticulous process makes up the history of each one of our articles.

How long will it take before I receive the product at home?

We have made an agreement with GLS for Italy and delivery is expected within 2 or 3 working days.
To find out the international delivery times visit the dedicated pages.
In the event that the article appears sold out, it can be requested by clicking in “send request”. Updatings will occur on the availability of the product.

I have a store, what about re-sell your products?

Our project is to promote, as much as possible, the italian style through our product which is the fruit of forty years of experience in the field of leather goods.
We are available to evaluate multibrand retailers both online and offline, if interested write an email to the address: info@nalubags.it indicating your shop and or society.

What forms of payment are accepted?

We accept all major credit cards, PayPal and Bank Transfer.

Are the payment by Credit Card safe?

Sure! Nalù Bags uses Paypal for all its Payment and Paypal runs an automatic cryptography of transactions from computers using Secure Sockets Layer protocol with a 128 bit cryptography length key (the highest level of security on the market).

May I return the products?

6.1) Have you changed your mind?
Oh well! this is embarrassing ….we hope your decision is not definitive, because our objective is to fully satisfy our clients. In this case you can send it back to us, having respected the conditions regarding returned goods and your payment will be refunded.
6.2) Is it defective? Oh well! this is even more embarrassing….we are sorry for the event and , even in this case, you can return it, having respected the conditions of returned goods and you will be refunded of the payment and shipping costs.
For any questions contact us at info@nalubags.it

Do you ship outside Italy?

Yes by DHL Express Courier, normally delivered between 3 and 5 days.